If you are not completely satisfied with the purchase made, within a maximum of 14 working days from the date of receipt of the product, you have the right to return the product and receive the money back.
The consumer has the right to notify the seller in writing to the email address: firstname.lastname@example.org regarding the cancellation of the order, without penalties and without invoking any reason.
The company reserves the right to refuse the return of products if the package has been unsealed or if the packaging has been damaged or missing.
The company has the obligation to return the value of the product within 14 days from receiving the customer’s notification by email, but not before receiving the return of the product. As an exception, if after receiving the return of the product, it has been damaged or can no longer be classified as new, the company reserves the right not to accept the return of the product. The company may also refuse the return if the return packaging is not the original or intact.
The option of how to return the return package belongs entirely to the customer, who is the one who will directly bear the cost of return transport.
If you have any doubts or problems with the order that cannot be solved by email, contact us at the email address: email@example.com
Address: Str. , sector 5, Bucharest, postal code: